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This page explains exactly what information phjoycc collects when you use your account, how we use it, and what choices you have over your own data. Availability of our services depends on local law and eligible regions in the Philippines.
When you open an account with us, we collect the details you enter during registration — your name, contact information, and the credentials you choose. When you make a deposit or withdrawal using PESONet or Bank Transfer, transaction reference data is logged in your account wallet history so you can review it at any time. We also collect device and session data — such as browser type, IP address and page interactions — to keep your account secure and to improve how the lobby functions on your device. We do not sell your personal information to third parties. Data shared with payment processors, such as those handling PESONet or Bank Transfer flows, is limited to what those services require to complete your transaction. We retain account records for as long as your account remains active and for any period required by applicable law in the Philippines. If you close your account, we will retain only the minimum data necessary to comply with legal obligations. Where we use cookies or similar tracking tools, we do so to remember your session preferences and to measure which parts of the lobby you visit most. You can adjust cookie preferences through your browser settings at any time. The current state of your data and transaction records is shown in your account dashboard after login.
Reference data from PESONet deposits and withdrawals is stored in your account wallet history. You can view individual transaction records after login without contacting support.
Bank Transfer activity is logged against your account for reconciliation. If a record looks incorrect, you can raise it through our support channel and we will check the log.
Where GCash is used, deposit confirmation data is held in your wallet history. This data is used only to verify the transaction and is not shared beyond what the payment flow requires.
Your wallet balance, transaction history and account preferences are stored securely. Access is limited to you through your login credentials and to our support team for verified account queries.
This policy applies to all activity that passes through your phjoycc account — from account creation through to transaction history and support interactions. It does not extend to third-party sites that may be linked from our pages, and it does not govern data practices of payment processors operating their own platforms.
Covered in full. Any information you provide during login, registration or account verification falls under this policy. We use it only to manage your account and keep it secure.
Covered to the extent of what our system records. Transaction data from PESONet and Bank Transfer flows is held in your wallet history. The payment processor's own data practices are governed by their policy, not ours.
Covered. Page-visit data, session duration and lobby interactions are collected via cookies and server logs. This is used to keep the lobby working correctly on your device — not for advertising to third parties.
Not covered. Links to external sites, social platforms or payment provider portals each operate under their own privacy terms. We have no control over data collected once you leave phjoycc.
You have several concrete options when it comes to the data we hold on your account. Reviewing your records is the most straightforward step — log in, open your account dashboard, and your transaction history, wallet entries and account details are all visible there without needing to contact us first. If any detail looks wrong, you can request a correction by reaching our support team through the contact paths listed on this page. If you want to understand exactly what data we hold on you, you can submit a data access request through support. We will confirm what records exist and provide a summary. Requests to delete account data can also be submitted; we will act on them subject to any legal retention requirements that apply under Philippine law. We aim to respond to all data-related requests within a reasonable period — the current handling time is shown in the support acknowledgement you receive after submitting.
Log in and open the account dashboard. Transaction history, wallet entries and personal details are all visible there. No support request is needed just to view what we hold.
If your name, contact details or information need to be updated, reach the support team with your account reference. We will verify the change request and update the record.
Submit a data access request through support to receive a summary of what we hold on your account. We confirm receipt and provide the summary within a reasonable handling period.
You can ask us to delete your account data. We will action the request to the extent that applicable Philippine law permits, and we will tell you clearly if any records must be retained.
If you have a question about how your data is handled, or if you want to exercise any of the rights described on this page, these are the contact paths available to you. Use the channel that suits your situation — account-specific queries are handled faster when you include your account reference.
Open the chat widget on any page of the site while logged in. For data or privacy questions, mention your account reference at the start of the conversation so the team can pull up your records without delay.
Send your data request or privacy question to our support email address, which is shown in the contact section of your account dashboard after login. Include your account reference and a clear description of your request.
Many records — including transaction history and account details — are available to review directly in your dashboard without a support request. Log in and check the account section first before submitting a formal request.
Account security and data integrity are handled through session-based access controls — your account is accessible only through your verified login credentials. We do not store payment card numbers or full bank account details on our servers; payment flows through PESONet and Bank Transfer pass through the processors' own secure channels. Retention periods for account records are set in line with what applicable Philippine law requires, and we review them as legal requirements are updated.
We use session cookies to keep you logged in and to remember your lobby preferences. Analytics cookies measure page performance. You can adjust or block cookies through your browser settings — some lobby features may work differently if session cookies are disabled.
Access to your account data is protected by your login credentials. Our team can access account records only for verified support requests. We do not share login details with third parties under any circumstance covered by this policy.
We keep account and transaction records for as long as your account is active and for any period Philippine law requires after closure. Records not subject to legal hold are removed from active systems on a rolling schedule.
When this policy changes, we update the version date shown at the bottom of this page. Continuing to use your account after an update means you have noted the revised terms. For significant changes, we may send a notification to your registered contact.
These are the questions we hear most often about how data is handled on the platform. If your question is not covered here, reach us through live chat or the support email shown in your account dashboard.
We collect the registration details you provide — name, contact information and login credentials. We also log device and session data to maintain account security. Transaction reference data from PESONet and Bank Transfer activity is stored in your wallet history.
Yes. Log in and open your account dashboard to view transaction history, wallet records and account details directly. For a full data summary beyond what the dashboard shows, submit a data access request through live chat or support email.
We share transaction reference data only with the payment processors required to complete your deposit or withdrawal — such as PESONet or Bank Transfer services. We do not sell personal information. Data shared with processors is limited to what those services need to complete the transaction.
Contact our support team through live chat or the support email in your account dashboard. Provide your account reference and specify which detail needs updating. We verify the request and update the record. The current handling time is shown in the acknowledgement you receive.
You can submit a deletion request through support. We will action it subject to any retention requirements under applicable Philippine law. We will tell you clearly which records can be removed and which must be kept to satisfy legal obligations.
We use session cookies to maintain your login and lobby preferences, and analytics cookies to measure page performance. You can adjust or block cookies in your browser settings at any time. Blocking session cookies may affect how some lobby features work during your visit.